I was looking for a smart lock for my sliding door for a while. Very happy with this purchase. We had an professional instal it on our patio sliding door and works perfectly! Highly recommend this product.

We just had this smart lock installed on our new front door. It is absolutely amazing. The face recognition feature makes opening the door really convenient and we can still use our fingerprint as a back up way of opening the door. We hired a professional to install it.

There is one problem, the lock comes without any installation instructions for the lock and without installation drawings You have to guess how to assemble and it is complicated even for those who understand locks
The instructions sent to me from the store are also not suitable, this must be taken into account

I wanted to replace eques peephole and this is closest i could get to that and even better.
the camera and screen are sharp, battery holds good so far.
Shipping time was good, about a week.

Love the product,.The "shop" couldn't be more helpful. the lock arrived with less than clear operating instructions. However, the shop rectified the problem with a call and an email.
The lock works well and is very stylish.

Installation Manuel not very clear.

Once it’s working correctly, it will be great

Looks great and works great. Have not had full interaction as I only installed for a client on a wine room door.

Customer Service was great, unfortunately the locks didn’t fit our door, still waiting on refund, but they were friendly and always called me back right away and tried to help in anyway they could.

BLUETOOTH BODY SCALE

As long as it's just plug and play, all's good

I like the monitor but would prefer a black background and white numbers would be easier to read.

Installed for greater than one year. Installed to a most difficult location and the only lock that would. I agree the access through the Tuya app is disappointing and lacks needed enhancements. Mine does not unlock via the app which is limiting. None of the ways the app is said to integrate works, ie. Temporary pass codes, unlock commands, etc do not work. Alexa integration would be welcome also.
Jake - mine locks from the inside by rotating the handle counter clockwise and unlocks by simply turning the handle normally, clockwise. If yours doesn't do this, ensure the latch bolt fully extends into the door jam when closed. Try it with the door open.

Getting this smart door lock for my Airbnb in Costa Rica was a god send. I have a sliding door in my place and I had a very hard time finding something that would work, but I reached out to the connected shop and sent in a size inquiry and they were able to let me know if their lock would work for my door , and it did thankfully. Shipping was about 10 days. I had a locksmith friend of mine install it and it has worked like a charm, super happy with my purchase.

Hoping it will last a long time.