Smart Door Lock Slim

Thank you for sharing your feedback regarding your recent purchase of the sliding lock. We understand that the product, unfortunately, did not meet your specific needs due to compatibility issues with your business double door. We sincerely appreciate your understanding and patience throughout this process.

We're pleased that we were able to issue a prompt refund for the lock. We value your business and the opportunity to serve you. We're committed to learning from this experience and improving our product offerings and compatibility information to better assist customers like yourself in the future.

Thank you again for your understanding and for choosing our company. We hope to have the opportunity to serve you better in the future.

Thank you for sharing this wonderful feedback! We’re delighted to hear about your positive experience and are pleased that our team could assist you from your initial search to installation. Ensuring your satisfaction is our priority, and we're glad the Smart Door Lock Slim met your expectations and provides convenient, secure access for your entire family. It’s great to know that our video chat support added value to your installation process as well. Your confidence in us, shown by your additional order for the Next Gen lock, means a lot, and we’re excited to continue delivering products that enhance your home security. Thank you for choosing usand we look foreward to working with you again in the future on your next purchase.

We're thrilled to hear that you're loving the features of our product and that you're satisfied with the finished result. Your satisfaction is our top priority, and we're committed to addressing any concerns you may have.

Regarding the installation process, we understand that it may pose challenges for some customers. However, please rest assured that the installation requires only basic tools, such as a screwdriver or a drill gun. While adjustments to the mortise pocket may be necessary in certain cases, this can typically be achieved with simple filing and doesn't require any special tools beyond what's commonly found in a household toolkit.

We sincerely apologize for the delay in processing your refund for the incorrect size lock you ordered by mistake. Your feedback regarding the turnaround time is important to us, and we acknowledge that a three-week wait is not in line with our standards and you should have received your refund already by now. We have escalated this issue to our finance team to ensure you receive your refund as quickly as possible.

Thank you for bringing these matters to our attention, and we appreciate your patience and understanding as we work to resolve them promptly. If you have any further questions or concerns, please don't hesitate to reach out to us directly.

The Connected Shop Team

Thank you so much for your insightful review! We're thrilled to hear that you found our product to be of good quality and that our support team was able to assist you effectively during installation challenges. Your feedback regarding the user interface and new user setup process is greatly appreciated, and we're continuously working to enhance the user experience to make it smoother and more intuitive.

Regarding your suggestion about unlocking directly from the app, we understand the convenience it would offer and will definitely take it into consideration for future updates.

We're delighted that you consider our product to be the best out there and that you're very happy with your purchase. If you have any further suggestions or feedback, please don't hesitate to reach out. We're here to ensure your experience with our product remains top-notch. Thank you again for choosing us!