Love this thing! Took me years to find a smart door lock for our ThermaTru French Doors. Have everyone in our family’s finger finger print program. The tech and customer support staff were super responsive!!!! Totally impressed by the service and product!
Love this thing! Took me years to find a smart door lock for our ThermaTru French Doors. Have everyone in our family’s finger finger print program. The tech and customer support staff were super responsive!!!! Totally impressed by the service and product!
I appreciate that they refund the lock it okay but the locksmith say unable to install for the sliding lock with the business double door so I just returned it
Thank you for sharing your feedback regarding your recent purchase of the sliding lock. We understand that the product, unfortunately, did not meet your specific needs due to compatibility issues with your business double door. We sincerely appreciate your understanding and patience throughout this process.
We're pleased that we were able to issue a prompt refund for the lock. We value your business and the opportunity to serve you. We're committed to learning from this experience and improving our product offerings and compatibility information to better assist customers like yourself in the future.
Thank you again for your understanding and for choosing our company. We hope to have the opportunity to serve you better in the future.
I had an issue with my lock not functioning and they connected on a video call and explained how to fix the issue. Turns out that my contractor installed it incorrectly
Thank you for taking the time to share your positive experience with our Tech Support team. We're delighted to hear that they were able to assist you in resolving the issue with your lock.
We understand the importance of having a functioning lock for the security of your home or business. That's why our team is dedicated to providing knowledgeable and efficient support to our customers. It's great to know that our efforts were able to help you resolve the issue quickly and effectively.
We appreciate your feedback and will share it with our team to encourage them in continuing to provide excellent customer service.
Thank you for choosing our company. If you have any further questions or concerns, please don't hesitate to contact us.
I recently got this door lock, and overall, it’s awesome! Buying was easy, the lock itself looks really nice and modern on my front door, and it fits well with my home’s style. It doesn’t look bulky, and you can tell it’s made from high-quality materials. The features are amazing—there’s remote access, a built-in camera so I can see who’s at my door even when I’m not home.
The only thing is, installation took a bit of work. The instructions were clear, but getting it to connect to my Wi-Fi was tricky and took some patience. I’d say give yourself extra time if you’re not super techy. But once it was set up, the app worked perfectly, and I haven’t had any issues since. Overall, I’m very happy with it and would definitely recommend it if you want security and convenience in one—just plan for a little extra setup time!
This smart lock has been a game changer. Unlocking my door with my fingerprint is super convenient. I can also remotely unlock with my smartphone which has been useful on a few occasions so far.
There is a locksmith finder tool that I utilized to find the locksmith that installed the lock on my door. The guy was good and professional, so I was very happy that I found him.
The customer service reps are also quite helpful in answering questions before I purchased the door lock. I was able to get a hold of them by phone.
Overall, I'm very pleased with this smart lock and would recommend anyone to get it from this store.
This product offers easy installation, a nice-looking design, useful monitoring features, and a user-friendly app. I was very pleased with the end result.
Hi Michael, thank you for taking the time to leave us a positive review. We are happy to hear that our product met and exceeded your expectations in terms of easy installation, design, monitoring features, and user-friendly app. Your satisfaction is our top priority, and we are delighted to know that we were able to deliver a product that you are truly pleased with.
We appreciate your feedback and will continue to strive to provide our customers with high-quality products and excellent service. Your review serves as a valuable validation of our efforts, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you in any way we can.
Thank you again for choosing our product and for sharing your positive experience with others.
Really like the handle
Hello Jaap, thank you for the kind feedback on the handle! We’re thrilled to hear you're enjoying the design of the Smart Door Lock Sleek. It’s crafted to offer both functionality and a refined appearance, and we're glad it's making a great impression. Thank you for choosing us, and we look forward to serving you again!
I had some minor difficulty setting up the detector, but found it was just a battery that was not seated as it should be. Once I reset the battery It starts working as it should. I have an air conditioner unit that pumps condensation water out periodically. Once in while it does not pump when it should so I purchased the water detector to tell me that I needed to look at the pump. It will save me effort cleaning up the water mess.
Hi Mark, thank you for taking the time to share your experience and insights with us. We are pleased to hear that the water detector is helping you monitor your air conditioner’s condensation, ultimately saving you time and effort. Your feedback on the setup process, specifically regarding the battery, is invaluable, and we appreciate your patience in resolving this minor issue. We are committed to continuously refining our product knowledge to ensure an even smoother experience for all our customers. Thank you once again for choosing our product, and for your willingness to provide such thoughtful feedback.
We ordered this lock for our Airbnb and have been very happy with it so far. Managing guest access remotely is convenient, and the lock feels secure. Installation was not as difficult as I had anticipated, though we did have to contact them for some assistance. Our questions were quickly addressed by Genel from customer support. She was helpful throughout the entire process.
Overall, we’re very happy with the customer service and the lock looks great on the door. Definitely recommend it for anyone looking for a smart door lock for their rental property, or any property really.
I found this company online as I was searching for a smart lock for an old Pella door. Not only did they immediately respond to my email, but followed up the next day with a telephone call to make sure all my questions were answered. I couldn't be happier. I purchased the Smart Door Lock Slim and they conducted a video chat with me and my locksmith to make sure all went smooth during installation. The lock is beautiful and works perfectly, allowing every member of my family to enter with simply their finger print. So happy that I just placed another order for the Next Gen for my new front door!!
Thank you for sharing this wonderful feedback! We’re delighted to hear about your positive experience and are pleased that our team could assist you from your initial search to installation. Ensuring your satisfaction is our priority, and we're glad the Smart Door Lock Slim met your expectations and provides convenient, secure access for your entire family. It’s great to know that our video chat support added value to your installation process as well. Your confidence in us, shown by your additional order for the Next Gen lock, means a lot, and we’re excited to continue delivering products that enhance your home security. Thank you for choosing usand we look foreward to working with you again in the future on your next purchase.
Ordering this smart door lock was a great decision. It arrived in about a week and was packaged securely. The passcode and fingerprint features are great and bring a modern feel to my house. I had a locksmith install it, so I can’t say if it’s difficult or not to install. I am not very good at technical installations, so I preferred that a professional handle it. I'm beyond impressed with how well it works. Additionally, the customer support team was great. I can't recommend this enough!
I ordered this smart door lock, and it arrived on time. The packaging was secure, and nothing was damaged. I particularly appreciate the passcode and fingerprint features, as I wanted that upgrade in my home, making everything feel futuristic. The installation instructions were clear, though I also had some assistance from my partner. Everything works perfectly, and I am very satisfied with the product.
Highly recommend this one!
solid build, nice looking, everything works as described, did not install yet, just tested
Arrived quickly. Small device so needed a little more protection for delivery, but these were delivered with no damage. The device set up is very easy to connect to WiFi and the app.
The calibration is sometimes not perfectly accurate for a moment as 2 sensors next to each other showed a few degrees difference and same for the humidity
It is small size bulb camera I have had the largest image possible to see how long it lasts.
Excellent product, easy to set up, works perfect, fast delivery, recommend this leak detector. Add in app - manually/sensors/flood detector(wi-fi)..
will install soon, ok delivery, I think the product should work well. a few scratches on the box, but acceptable.
Very nice. Works perfect. I need to configure some things, but it still works well. Automatically locks and unlocks with fingerprint, card, code. Very good. I recommend it
